On September 12, the 13-day 12th National Games wound up in Shenyang, Liaoning Province. 39 delegations and over 9,500 athletes from across the country had gathered in Shenyang to fight for good results with the sportsmanship of "faster, higher and stronger". As the main engine supplier for vehicles transporting athletes in the national event, Yuchai Machinery Co., Ltd. gained praise from public transport companies for its outstanding quality and perfect services once again. And the service support for the event once again demonstrated the outstanding quality and after-sales services of Yuchai engines to the society with the brilliant result of "zero faults".

Well begun is half done

The National Games is a quadrennial national event. Nearly 1,000 vehicles transporting athletes and judges in the event are powered by Yuchai engines, including 200 gas engines highlighting new energy vehicles in the event.

Before the opening of the National Games, corporate leaders attached great importance to the games, requiring the customer service center of the sales company and Liaoning office to take the service support for the event seriously under the principles of "elaborate organization, strict requirement, careful deployment and zero faults". The customer service center and Liaoning office worked out an elaborate service plan, the former sent a strong electronic control technology service team, the latter selected skilled service staff from its service system and the monopoly company rapidly coordinate parts placement. In the lead up to the event, the service support team made full preparations for faultless operation of Yuchai engines involved.

The last part of an endeavor is hardest to finish

With the beginning of all competitions, support work came to the critical moment. Yuchai's electronic control service staff and staff of the service station in uniforms stood by all day. They checked engine conditions before and after transport, promptly eliminated all arising faults and fast reported existing quality problems.

The support team made concerted efforts and operated step by step according to the support plan. They dare not slack off at all and made frequent checks of transport vehicles for some important competitions. In a dozen days, all sub-teams resolved all arising problems immediately and made careful checks even without problems. As the ancient saying goes, "The last part of an endeavor is hardest to finish," Yuchai's service support team never slacked off until the end.

Nothing outweighs reputation

Athletes fought for good results in competition fields. Yuchai's service team provided sincere services outside, tried their best to accomplish the mission of "zero faults" and finished the support perfectly. In a dozen days, the quality of Yuchai engines were acclaimed by Shenyang's public transport companies and athletes, and they also spoke highly of Yuchai's capability of resolving problems fast on the scene.

Finishing the task of supporting the National Games successfully is inseparable from the concerted efforts of the customer service center, Liaoning office and the monopoly company, is a result of united and all-out efforts of Yuchai's various departments, showcases the sincere and fast service spirit of Yuchai's service staff and the outstanding quality of Yuchai coach engines, honors Yuchai's commitment of "zero-fault service support" to major games, and demonstrates Yuchai's outstanding quality and strong service support capacity to the public once again.

(Tang Chao)