On October 24, seven-month 2011 Yuchai Service System Skill Contest was wrapped up. In the finals, 38 contestants interpreted Yuchais service strength with exquisite service skills. Li Huaqiao from Gaobeidian service outlet in Hebei won the first prize, Chen Wumin from Sanjun service outlet in Zhongshan, Guangdong, Li Haitao from Honghuai service outlet in Haikou, Hainan and Wang Lei from Zhoukou service outlet in Henan shared the second prize. Leaders, including Wu Qiwei, general manager of Yuchai Machinery Co., Ltd. (YM), presented awards to winners. 

Wu (L) presents the award to the first prize winner

The contest started in March, 1,060 service outlets that have obtained the service qualification for Yuchai electric control engines in the country took active part in the contest. Upon rigorous qualification confirmation and screening, 142 electric control technicians entered preliminaries, and 38 skill masters made it to the finals. The contest involved principles of internal combustion engines, diagnosis and clearing of common faults of internal combustion engines, Bosch high-pressure common-rail systems, Delphi high-pressure common-rail systems, and principles, fault diagnosis and clearing of monoblock pump systems. Pang Yongjia, chief skill master in internal combustion engine assembling and commissioning and He Youneng, skill master in internal combustion engine assembling and commissioning were invited as head judges.

In practical operations, contestants carefully analyzed and diagnosed engine faults with their knowledge and experience, and cleared faults promptly.  

Contest scenes

Pang made a comment on the finals, thinking the 38 contestants who could find out engine faults promptly have solid theoretical foundation, strong practical ability and high service skills.

Service is the core competitiveness of Yuchai, and the company has been attaching great importance to constructing the service system and improving service skills. Wu paid close attention to and inquired into the contest. At the contest commendation conference, he introduced Yuchais twelfth five-year plan to the contestants, expressing its confidence and resolution to build a super large enterprise with annual sales of RMB 100 billion. Yuchais brilliant results were attributable to marketing services, Yuchai will include marketing services in its future major strategies to bring its service advantage into play, said Wu, adding, Yuchais success was partly because its service staff mastered skills in engine fault diagnosis and repair at the earliest possible time. On this account, the contest, aimed at improving the comprehensive skills of Yuchais service system, enhancing customer services and sharpening corporate core competitiveness, is very important and meaningful. In the future, Yuchai will appropriately hold similar contests to further enhance its services.

The winner Li Huaqiao said, after returning to Hebei, he would teach his skills and techniques to his colleagues to motivate them to learn and improve themselves voluntarily to sharpen their service skills faster and boost overall service level in the area.

The contest is an effective move of Yuchai to meet the target of improving quality by 50%, enhance customer services and further sharpen the core competitiveness of Yuchai, as well as concrete reflection of Yuchais service strength.

(Text by Wen Zhenghua, photo by Yang Mingze)