At 12:21 a.m. August 7, 2010, a torrential rain hit Zhouqu, Gansu Province, triggering a catastrophic mud flow. A dam lake formed in the section of the Bailong River, submerging two thirds of the county. Following the outbreak of the disaster, to alleviate the situation, the local government conducted a blocking rescue. By September 20, the hard-hit banks of the Bailong River had basically restored its former appearance, the dredging rescue works had achieved initial success, and Zhouqu had entered into post-disaster reconstruction.

The vehicles rescued from the mud flow

Upon receipt of the notice of construction aid on September 22, Gansu office of Yuchai immediately convened a meeting on machinery after-sale services. After soliciting opinions from the superior, Zhang Ting, director of the customer service center, gave an instruction- Yuchai Machinery Aids Zhouqu, to spare no efforts on Zhouqus reconstruction. Gansu office made an overall arrangement on the construction aid work: 1. Establishing the service team of Lanzhou Yuxiang outlet to Zhouqu, which is made up of a head, two servicemen and an electric control technician; 2. Preparing food, drinking water, drugs against fever and cold, and antibiotics on the basis of special services for disaster-hit Zhouqu; 3. Preparing RMB 60,000 worth of parts on the basis of the situation of vehicle entries and the vehicles submerged by the mud flow; 4. Hurrying to Zhouqu for reconstruction with a flag reading Yuchai Machinery Aids Zhouqu.

A silt-polluted engine cabin

Upon arrival in Zhouqu, we saw ruins and mess everywhere. The repair site, where victims bodies had laid, gave out unpleasant smell. The first vehicles to be repaired were two National III buses that had just been pulled out of the mud flow. With engine cabins filled with sandstone and muddy water, the buses were difficult to repair. However, our servicemen thought from the perspective of customers, who, without more ado, got into the swing of repairin the next ten days, in light of the site actuality, we worked out the elaborate repair plan, worked 14 hours a day and gave full play to our strength to serve the disaster-hit vehicles, fully embodying Yuchais service concept of trying my best to serve customers sincerely and honestly. Our all-out services were unanimously praised by the customers in Zhouqu, who said, Yuchais services are great!

On September 27, the feature of Zhouqu reconstruction in the evening news of Gansu TV Station covered and spoke highly of the story of Yuchai Yuxiang rescue team. Yuchai services are well known throughout Zhouqu.

(Chen Yangjun)